FAQ

Photo and Artwork Questions


All photos are exclusive to Captured Letters and taken by Keith Brown

 


No, as each letter is found by Keith or his family and keeps the originality of the artwork

 


To ensure our letters are displayed to our standards, we do not sell the letters individually.

 

 


We offer sepia, black & white, and certain black & white with color accented photos

 


All photos currently are available in 4 x 6 inches. If you require a different size please contact at info@capturedletters.com and provide the details you are requesting so we may provide you with a quote.

 


We have 4 standard frame colors plus one rotating frame option. If you have request a certain frame that is not shown anymore, please contact us at info@capturedletters.com and provide us with your previous order number so that we can see if we are able to provide that particular frame to you.

 


Yes, depending on what exactly you are looking for, we may be able to do a custom frame for you. Please contact us at info@capturedletters.com with your custom frame ideas so we may provide a quote to you.

 

 

Order Questions

Yes, you will receive an email shortly after your order is placed with your order confirmation

 


Currently we only allow orders through our easy to order website

 

 


Yes, most can be found on our Facebook page or by following us on Twitter, or our e-mail newsletter


We can rush production of your custom frame on most occasions. Additional shipping charges will apply as well as a $15 RUSH charge to your order

 


We offer a 14 day return policy on standard, pre-selected artwork and custom creations. The artwork must be undamaged and returned to us. You will receive a credit to your credit card less shipping. If your artwork is damaged upon arrival, we must be notified immediately so we can provide you a replacement and file a claim through the shipping company.

 


We do provide combined shipping charges on multiple items and occasionally shipping discounts. If you are ordering more then 10 frames, please contact us at info@capturedlettes.com with your projected order total so we can quote you a discount

 


Please e-mail us at customerservice@capturedletters.com and provide us with your details

 


Please contact keith@capturedletters.com and Keith will contact you right away

 

Shipping Questions


A: Most orders will ship within one week of ordering.

 


A: We can, depending on which items you order, will determine the final shipping cost

A: Post on our Facebook timeline, Tweet us on Twitter or just send us an e-mail! We appreciate all feedback good or bad

 

Other questions


A: Contact keith@capturdedletters.com to discuss your thoughts

 


A: From time to time, we post on Twitter or our Facebook timeline where we are going to be photographing. It’s always fun to meet our customers and fans in their city!

 


A: You can e-mail us at customerservice@capturedletters.com

 

 

• All Media and Public relations questions, please use media@capturedletters.com

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Address

5901 Jonestown RD #126433
Harrisburg, PA 17112-9998
Phone: (717) 884-8843
Website: http://capturedletters.com
Email: info@capturedletters.com

Disclaimer

Captured Letters provides original letter photography with the highest attention to detail. All images are copyrighted according to Law and may not be duplicated under any circumstance without written permission from Captured Letters. The frames and products depicted on our website are a graphical representation and in real life may not appear exactly as shown.